/* Asistente de recepción por WhatsApp — demo. Teléfono (simulador) + panel lateral. */
:root{
  --wa-teal:#008069; --wa-teal-dark:#075e54; --wa-bg:#efeae2; --wa-out:#d9fdd3; --wa-in:#ffffff;
  --wa-tick:#53bdeb; --wa-compose:#f0f2f5; --wa-ink:#111b21; --wa-muted:#667781; --wa-notice:#fff5c4;
  --paper:#F5F1EA; --card:#FFFDF9; --ink:#1B1F1D; --ink-soft:#4B534F; --muted:#8A928E; --line:#E3DDD1;
  --accent:#0f766e; --accent-soft:#DDF1EC;
  --font-display:'Fraunces',Georgia,serif; --font-body:'Hanken Grotesk',system-ui,-apple-system,'Segoe UI',sans-serif;
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html,body{margin:0;padding:0;height:100%}
body{font-family:var(--font-body);background:var(--paper);color:var(--ink);line-height:1.5;-webkit-font-smoothing:antialiased}
body::before{content:"";position:fixed;inset:0;z-index:-1;pointer-events:none;
  background-image:radial-gradient(rgba(15,118,110,.07) 1px,transparent 1px);background-size:22px 22px}
button{font:inherit;cursor:pointer;border:0;background:none;color:inherit;padding:0}

/* ---------- layout ---------- */
.stage{min-height:100dvh;display:grid;grid-template-columns:minmax(0,1fr) 400px;gap:40px;max-width:1080px;margin:0 auto;padding:36px 24px;align-items:center}
.side-in{max-width:520px}
.kicker{font-size:11px;letter-spacing:2px;text-transform:uppercase;color:var(--accent);font-weight:700;margin:0 0 8px}
h1{font-family:var(--font-display);font-weight:900;font-size:34px;line-height:1.08;letter-spacing:-.01em;margin:0 0 14px}
.lead{font-size:16px;color:var(--ink-soft);margin:0 0 26px}
.block{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:16px 18px;box-shadow:0 2px 10px rgba(30,40,35,.05)}
.block-title{margin:0 0 10px;font-weight:700;font-size:13px;letter-spacing:.4px;text-transform:uppercase;color:var(--ink-soft)}
.events{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.event{border-radius:12px;padding:10px 12px;font-size:14px;line-height:1.4;border:1px solid var(--line);background:#fff;animation:pop .25s ease}
.event strong{display:block;font-size:12px;letter-spacing:.3px;text-transform:uppercase;margin-bottom:2px}
.event-cita{border-color:#bfe3d9;background:#f0faf7}.event-cita strong{color:#0b6b5f}
.event-aviso{border-color:#f5d9a6;background:#fff8e8}.event-aviso strong{color:#9a6300}
.event-empty{color:var(--muted);background:transparent;border-style:dashed}
.note{font-size:12.5px;color:var(--muted);margin:16px 0 0}
.brand{font-size:12.5px;color:var(--muted);margin:6px 0 0}
.brand strong{color:var(--ink-soft)}
@keyframes pop{from{transform:translateY(4px);opacity:0}to{transform:none;opacity:1}}

/* ---------- teléfono ---------- */
.phone{width:400px;height:min(780px,calc(100dvh - 72px));min-height:560px;display:flex;flex-direction:column;background:var(--wa-bg);
  border-radius:34px;overflow:hidden;box-shadow:0 30px 70px rgba(20,30,25,.28),0 0 0 10px #1b1f1d,0 0 0 12px #3a3f3c;position:relative}
.wa-head{display:flex;align-items:center;gap:8px;padding:12px 8px 10px 4px;background:var(--wa-teal);color:#fff;flex:none}
.wa-head .ico{width:40px;height:40px;display:grid;place-items:center;border-radius:50%;color:#fff;opacity:.95}
.wa-head .ico:active{background:rgba(255,255,255,.15)}
.wa-head .back{margin-right:-6px}
.avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:17px;color:#fff;background:var(--avatar,#0f766e);flex:none;box-shadow:inset 0 0 0 1px rgba(255,255,255,.25)}
.who{flex:1;min-width:0;line-height:1.15}
.name{font-weight:600;font-size:16.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.status{font-size:12.5px;opacity:.9;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.status.typing{font-style:italic}
.menu-wrap{position:relative}
.menu{position:absolute;right:6px;top:44px;background:#fff;color:var(--wa-ink);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.22);padding:6px 0;min-width:220px;z-index:5}
.menu button{display:block;width:100%;text-align:left;padding:11px 16px;font-size:14.5px}
.menu button:hover{background:#f5f6f6}

.wa-chat{flex:1;overflow-y:auto;padding:10px 12px 8px;display:flex;flex-direction:column;gap:3px;scroll-behavior:smooth;
  background-color:var(--wa-bg);
  background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg fill='none' stroke='%23000' stroke-opacity='.045' stroke-width='1.4' stroke-linecap='round'%3E%3Ccircle cx='24' cy='28' r='8'/%3E%3Cpath d='M70 20l10 10M80 20l-10 10'/%3E%3Cpath d='M120 26h16M128 18v16'/%3E%3Cpath d='M30 96c8-10 16 10 24 0'/%3E%3Ccircle cx='110' cy='100' r='5'/%3E%3Cpath d='M60 140l6-6 6 6M136 130c-6 0-10 4-10 10s4 10 10 10'/%3E%3Ccircle cx='140' cy='70' r='9'/%3E%3Cpath d='M12 60c4-4 8 4 12 0'/%3E%3C/g%3E%3C/svg%3E")}
.pill{align-self:center;background:#fff;color:var(--wa-muted);font-size:12.5px;padding:5px 12px;border-radius:8px;box-shadow:0 1px .5px rgba(11,20,26,.13);margin:4px 0 6px;max-width:92%;text-align:center}
.pill.date{text-transform:uppercase;font-size:12px}
.pill.notice{background:var(--wa-notice);color:#54595f}
.pill.sys{background:#e7f3ff;color:#3b4a5a;text-align:left;line-height:1.35}
.pill.sys.cita{background:#e3f7ef;color:#134e44}
.pill.sys.aviso{background:#fff3d6;color:#5f4100}

.msg{max-width:84%;padding:6px 8px 8px 9px;border-radius:9px;font-size:14.5px;line-height:1.35;color:var(--wa-ink);position:relative;
  box-shadow:0 1px .5px rgba(11,20,26,.13);white-space:pre-wrap;word-wrap:break-word;animation:pop .18s ease}
.msg .t{display:inline-flex;align-items:center;gap:3px;float:right;margin:8px -2px -4px 8px;font-size:11px;color:var(--wa-muted);line-height:1}
.msg.in{align-self:flex-start;background:var(--wa-in);border-top-left-radius:0}
.msg.out{align-self:flex-end;background:var(--wa-out);border-top-right-radius:0}
.msg.in::before,.msg.out::before{content:"";position:absolute;top:0;width:0;height:0;border-style:solid}
.msg.in::before{left:-8px;border-width:0 8px 10px 0;border-color:transparent var(--wa-in) transparent transparent}
.msg.out::before{right:-8px;border-width:0 0 10px 8px;border-color:transparent transparent transparent var(--wa-out)}
.msg + .msg.in,.msg + .msg.out{margin-top:2px}
.msg.out + .msg.in,.msg.in + .msg.out{margin-top:8px}
.ticks{width:16px;height:11px;display:inline-block;color:#8696a0}
.ticks.read{color:var(--wa-tick)}
.typing{display:inline-flex;gap:4px;padding:6px 4px 2px}
.typing i{width:7px;height:7px;border-radius:50%;background:#9aa4aa;animation:blink 1.2s infinite ease-in-out}
.typing i:nth-child(2){animation-delay:.2s}.typing i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-2px)}}

.chips{flex:none;display:flex;gap:6px;overflow-x:auto;padding:6px 10px 4px;background:var(--wa-bg);scrollbar-width:none}
.chips::-webkit-scrollbar{display:none}
.chips:empty{display:none}
.chip{flex:none;background:#fff;color:var(--wa-teal-dark);border:1px solid #cfe9e2;border-radius:999px;padding:6px 12px;font-size:12.5px;font-weight:500;box-shadow:0 1px .5px rgba(11,20,26,.1);white-space:nowrap}
.chip:active{background:#e6f5f1}

.wa-compose{flex:none;display:flex;align-items:flex-end;gap:4px;padding:6px 8px 10px;background:var(--wa-compose)}
.wa-compose .ico.soft{width:40px;height:40px;display:grid;place-items:center;color:#54656f;border-radius:50%}
.wa-compose textarea{flex:1;min-width:0;resize:none;border:0;outline:0;background:#fff;border-radius:20px;padding:10px 14px;font:inherit;font-size:15px;line-height:1.3;max-height:110px;color:var(--wa-ink)}
.wa-compose .send{width:44px;height:44px;border-radius:50%;background:var(--wa-teal);color:#fff;display:grid;place-items:center;flex:none;transition:transform .1s}
.wa-compose .send:active{transform:scale(.94)}
.wa-compose .send[disabled]{opacity:.55;cursor:default}

/* ---------- móvil ---------- */
@media (max-width:860px){
  .stage{grid-template-columns:1fr;gap:16px;padding:14px 12px 20px;align-items:start}
  .side{order:2}
  .side-in{max-width:none}
  h1{font-size:24px}
  .lead{font-size:14.5px;margin-bottom:16px}
  .phone{order:1;width:100%;height:calc(100dvh - 28px);min-height:520px;border-radius:22px;box-shadow:0 14px 40px rgba(20,30,25,.25),0 0 0 6px #1b1f1d}
  #menu-side{display:block}
}
@media (min-width:861px){ #menu-side{display:none} }